Thank you so much for visiting us at Beyond The Urn. The following is a guide of how to work with Beyond The Urn. Please call us at 512-487-7250 with any questions.
Beyond the Urn is the wholesale site for Spirit Pieces. We’re a collective of 40+ artists nationwide (with a couple of in Canada) focused on providing handmade artesian art. Because we’re not a single studio, we’re able to offer a much wider range of handmade products than single studio sites.
Joining Beyond the Urn is simple. Just register on our site at www.beyondtheurn.com. Once you're approved you'll see wholesale pricing. We’ll also send you catalogs and/or post cards.
By asking for and receiving an account, you agree to the terms and conditions on the website as well as the return policy.
Ordering is a relatively simple process. You can show your client our website (no pricing is shown if you're not logged in) or our print catalog. Upon their decision of what to order, you'll log in and place the actual order on our website.
Once items are ordered we’ll be sending you collection kit(s) for the cremains. Please be aware that since we work with multiple artists you may need to mail out multiple kits. We ask you do this priority express so you need to capture this in your invoicing. If you work with 6 artists and have to send out 6 kits, that’s ~$150 in express priority shipping if you elect to follow the USPS rules on mailing cremains. You of course want to make sure you capture this information in your invoicing to the customer.
Once we receive the kits, our normal turnaround time is 4-6 weeks for cremains infused products (shorter for non-infused.) On occasion our artists will go on break and this time will be longer. We’ll communicate with you best we can when this happens.
Our memorials are mailed back to you USPS priority with signature except for Jewelry, which is mailed USPS first class with signature.
We generally ask for payment to be paid on the site at time of order; alternate payment methodologies are on a case by case basis; however, payment must happen prior to us working on any piece.
In the case of breakage or a wrong item being produced, we’ll communicate with you if a refund or a replacement is preferred. Keep in mind these are handmade so there will be differences in appearance, color tone and the presence of bubbles from piece to piece. Each item is thematically the same as the listing image, but as glass is 2000 degrees we can not replicate items on the site with precise fidelity. For this reason, aesthetic issues are not eligible for refunds. Please review our return policy for more information on this matter.
Our memorial art is meant to celebrate the life of loved ones through art. A focus on the art aspect of the work increases the perceived value. In many cases, we’re able to customize the colors used (Glimmers, Ropes, Tranquil Swirls and a few others) to further connect the piece to the person. I.E. They may have been a Harley fan so we do a Glimmer orb in Black and Orange.
Terms we use when selling include
We also suggest mentioning that only a small amount of cremains is used and it is protected within the glass.
You may want to consider internal discounts based on purchase size to facilitate larger purchases.
Operationally, the ideal situation is to have beyondtheurn.com bookmarked on a computer or tablet so you can easily show your clients the offerings in-house.
Thank you again for working with Beyond The Urn (of Spirit Pieces, LLC.) We look forward to a long and profitable relationship!